I take great pride in our reputation for quality, and if for any reason you are dissatisfied with your new purchase, we will gladly help you with an exchange or refund.
Our Online Returns Policy covers: Change of mind, incorrect item purchased, incorrect item delivered and any faulty* items.
We are happy to accept your exchange or refund within 30 days from receipt of your Purchase to the address below.
Waratah fibres Returns
PO Box 55 Bundanoon, NSW 2579
SALE items are not refunded, Sorry.
All returns for exchange or refund must be accompanied by either the receipt or our exchange form which came with your order. The form is also available for download on our website.
Refunds will be made in the same manner as original payment (excluding postage fee).
In the case of items being exchanged (e.g. another colour) we will send the new item free of postal charges.
We will try our best to exchange the purchase as requested, however if the product is out of stock, we will refund you the cost (postage cost excluded).
Returned items must be in their original condition and in original packaging where possible. Yarn should not be in balls or show signs of being knitted. Fibre should be in original package and not show any sign of being spun.
Your refund/exchange will be processed upon receipt, inspection and verification of the returned garments. We recommend sending the returned garment via Australia Express Post or Courier to ensure safe and documented delivery.
*Faulty Garments and Wear & Tear – Pulled threads are not the responsibility of the manufacturer. Please take care with jewellery, handbags, car seatbelts, and rough surfaces, all of which can rub and snag the fabric. Garments with pilling are not deemed as faulty. Always check the care label sewn into the garment for how to care for your garment. Any garments suspected to be faulty must be returned to Cashmere Credentials for review.